Return & Refund Policy

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Tadpole shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer. Products purchased using the kiosks at the Tadpole.in Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

Estimated Reverse Pick Up Time

For all those Pin-codes, where pickup service is available by reputed couriers, the Reverse Pick Up time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Tadpole is not liable and would request the users to cooperate as Tadpole continuously tries to reduce such instances.

You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

How does Self Return work?

For few select pin codes, where we are unable to pick up the product, you can follow below steps to send the product to us:

Warehouse address link will also be mentioned on Manage Returns page against your return request.

Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

Refunds

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

  • The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Tadpole Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
  • Once the refund amount is in your Tadpole Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
  • In order to get the cash refund back to your bank account, please follow below steps:
  • If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter are correct. Tadpole will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
  • Loyalty Cash used during payment will be credited back to your loyalty cash account.
  • Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
  • Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
  • If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the ¬†Tadpole Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
  • If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
  • In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Tadpole holds the right to deduct the concerned amount from Tadpole Cash Refund and loyalty cash account depending on the mode of the payment of the product.

For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment