Job Description

Job Title: Copy and Print Lead Associate

Reports To: The Copy and Print Lead Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Copy and Print Lead Associate processes oversight and high volume copying, printing, finishing, scanning and reprographics orders on site. This position fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processing. This position will also troubleshoot equipment and ensure supplies are at satisfactory levels. This position leads (with the direction of the supervisor) the client services onsite.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication).
• Performs functions on copy machines (including advanced printing/copying software/scanning).
• Performs maintenance including changing ink cartridges, loading paper, replacing toner waste and/or staple cartridges, and clearing jams.
• Operates binding equipment and performs finishing requests (cutting, binding, padding, etc.).
• Processes printing requests (both hard copy and electronic), locating printing orders, and preparing orders for shipping.
• Uses proficiency in the use of a variety of reproduction-related equipment such as paper, punches, staplers, inserters, folders, paper cutters, spiral binding, velo-binding, stitcher, collaters, counters, GBC machine, and drill press.
• Utilizes high-tech equipment to produce high volume color finishes on published documents: including but not limited to, image smoothing, color banding, jpg image adjustment.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Submit work orders for certain requests.
• Will perform light maintenance and cleaning duties as assigned.
• Monitors level of office supplies on the floor, and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.
• Assigns tasks to team members.
• Determines the completion timeline and monitors progress to keep the project on track and on schedule.
• Communicates clear instructions to team members.
• Creates and distributes reports to update the company on the team's progress.
• Works in conjunction with supervisor to determine day-to-day operational needs at the site.

Competencies :

• Strong verbal and written communication skills
• Excellent customer service skills
• PC skills MS Office Suite experience
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
• Possesses the ability to work independently and is capable of completing projects
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• 1+ year work experience in Litigation copies and print/reprographics services preferred.
• 1+ year work experience in some Legal background preferred .
• 1+ year of lead experience preferred, or the equivalent of professional experiences.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

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