Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
The QSR Operations Manager oversees and supports all Quick-Service Restaurant (QSR) operations across Eataly North America. This includes coffee bars, gelato counters, pizza and panini stations, grab-and-go meal offerings, and more. This corporate-based role partners closely with store-level QSR leaders (GMs, AGMs, and Leads) and cross-functional teams to drive excellence in quality, efficiency, training, and guest experience. Reports directly to the VP, QSR.
RESPONSIBILITIES
Oversees QSR operations for Eataly North America, providing strategic and operational support to store teams
Develops, implements, and monitors standard operating procedures and training materials for all QSR departments
Partners with store QSR leadership to assess performance, identify opportunities, and support execution of best practices
Supports new product rollouts, seasonal menus, and local merchandising strategies
Collaborates with culinary, retail, and product teams to ensure consistency in quality, presentation, and execution
Leads process improvement initiatives focused on efficiency, profitability, and guest satisfaction
Analyzes sales performance, margins, labor, and cost controls
Provides on-the-ground support through regular travel to stores, including coaching, team development, and opening assistance
Ensures all QSR operations meet local health and safety requirements
Plays a key role in the successful launch of new QSR units in new store openings, including concept design, recruitment and training
Supports recruitment, onboarding, and continued development of QSR staff across locations
Performs other duties as required or assigned
QUALIFICATIONS
Bachelor’s Degree preferred
5+ years of multi-unit experience in QSR, fast casual, or food & beverage operations
Strong leadership and project management skills
Knowledge of Italian culinary traditions is a plus
Comfortable analyzing P&L statements, sales data, and labor reports
Ability to collaborate cross-functionally and lead through influence
Proficiency in Microsoft Office and POS/operations systems
JOB REQUIREMENTS
Ability to stand, bend, and be mobile for extended periods
Ability to travel up to 50% of the time, including during new store openings
Ability to lift up to 50 lbs
Food Handlers License and ServSafe Certification (or ability to obtain)
The annual salary for this position is: $85,000-$95,000
Benefits and Perks
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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